Appointments are scheduled in advance and reserved specifically for you and your pet.

We kindly request at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee. This allows us to offer that appointment time to another family in need of care.

A missed appointment without notice prevents another pet from receiving care and impacts our mobile schedule for the day.

Clients who miss an appointment without prior communication may be required to pay a missed appointment fee.

Payment is due at the time services are rendered.
We accept cash, credit card and checks (if approved by management).

We do not offer payment plans at this time.

We are deeply committed to providing compassionate care to both pets and their families. Veterinary medicine can be an emotional field, and we understand that stressful situations arise. However, we maintain a zero-tolerance policy for abusive, threatening, or inappropriate behavior toward our staff.

This includes verbal harassment, intimidation, discrimination, or aggressive conduct.

We are dedicated to creating a supportive and respectful environment for everyone involved. Clients who violate this policy will be asked to seek care elsewhere.